Terms & Conditions
GENERAL TERMS AND CONDITIONS
Please read these Terms and Conditions carefully before using the services offered by Weload Logistics Pte Ltd (“weload.sg“ , "Weload") or (“We”, “Us”, or “Our”), a company incorporated under the laws of Singapore. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in https://www.weload.sg/ & https://corporate.weload.sg/ (“Website“) (collectively with the site, referred to as “Services“).
1. INFORMATION ABOUT US
1.1 weload.sg is a website operated by Weload Logistics Pte Ltd. We are registered in Singapore under the Business Registration Number 202026644E and with our registered office at 10 Ubi Crescent #07-35, Singapore 408564.
2. SERVICE AVAILABILITY
2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.
3. YOUR STATUS
3.1 By placing an order through our site or on the telephone, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are resident in the Serviced Country.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 After placing an online booking, you will receive an e-mail from us acknowledging that we have received your booking. Please note that this does not mean that your booking has been accepted. Your booking constitutes an offer to us to book a service. All telephone and online bookings are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the service to you.
4.2 Subjected to availability, services required may be replaced with alternatives subjected to a verbal or written confirmation with you. For services that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid.
4.3 You are obliged to make full or partial payment in accordance with the payment option you select when you checkout your booking.
4.4 If payment is not made in full when you "check out" your booking, you are obliged to make the remaining outstanding payment in full upon delivery of your items.
5. PRICE & PAYMENT
5.1 The price of any service will be as quoted on our site, except in cases of obvious error.
5.2 Our site contains a large number of services and it is always possible that, despite our best efforts, some of the services listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a service's correct price is less than our stated price, we will charge the lower amount when rendering the service to you. If a service’s correct price is higher than the price stated on our site we might at our discretion decide to honor the lower (incorrect) price or either contact you for instructions before rendering the service, or reject your order and notify you of such rejection.
5.3 We are under no obligation to render the service to you at the incorrect (lower) price even after we have provided you with an email confirmation.
6. DELIVERY OF GOODS
6.1 We endeavor to adhere to stipulated delivery deadlines as indicated in our website. However, due to the hazards and peculiar features of Our Services, delivery deadlines will not be binding unless expressly agreed otherwise. Our contractual obligations are subject to a case-to-case basis based on your request and additional charges may incur.
7.1 Impractical Operations
7.1.1 Nothing in these terms and conditions shall require weload to perform pick-up or delivery service at any location from or to which it is impracticable, through no fault or neglect of the mover to operate vehicles because of:
- The condition of roads, streets, driveways, or alleys;
- Inadequate loading or unloading facilities; or
- Riots, Acts of God, the public enemy, the authority of law, strikes or labour unrest the existence of violence, or such possible disturbances as to create a reasonable apprehension of danger to person or property.
7.2 Transport and goods limitations
7.2.1 There are a number of prohibitions for the use of Weload services. The following cases are specifically prohibited:
- ABSOLUTELY NO CARRIAGE OF ANY PERSON in cargo compartment for any distance or reason ever.
- ABSOLUTELY NO CARRIAGE OF ANY ANIMAL in cargo compartment for any distance or reason ever.
- Items of extraordinary value or items that are irreplaceable should not be moved by Weload Logistics Pte Ltd.
- NO Hazardous Materials to be carried but are not limited to: explosives, gases, flammable liquids, flammable solids, poisonous or infectious substances, radioactive material, corrosives.
- NO firearms, ammunition, or other explosive materials.
- NO illegal goods.
- Weload does not hold out to transport jewelry, objects d’art, currency, documents items of unusual value, or rare metals. Unless otherwise indicated herein or agreed to by contract.
7.2.2 Weload shall reserve the right to deny the transportation of any truckload shipment which exceeds gazetted by Land Transport Authority (LTA) and Singapore Traffic Police (TP) weight limit or which occupies more than the full visible capacity of the vehicle which is provided or size of the vehicle that have been booked prior to pick up date even if the vehicle provided may be able to carry the excess load.
7.3 Appointments/Pickup and Delivery Times
7.3.1 Pick-ups and deliveries shall be made between 0900hrs - 2000hrs local time unless a special arrangement has already been made and agreed upon for timing beyond the previously mentioned time. Appointments shall be made at no charge. Weload shall not be liable for late deliveries or unkept appointments due to circumstances beyond weload's control such as but not limited to weather and traffic conditions, store loading and wait times, customer special requests, and other unexpected barriers to loading or unloading.
7.4 Pickup & Delivery Service
7.4.1 The rates named herein include pick up or delivery at all points within the limits of the cities, towns, villages, and other points from and to which rates apply, but each booking will include but not limited to only one pickup and one delivery unless a special request is made and the additional charges are agreed upon.
7.5 Waiting Time
7.5.1 Weload shall allow 15 (fifteen) minutes of waiting time for the client to arrive at either location(s). Such time shall commence from the time the mover arrived or from the time the mover was requested to wait before they can start loading or unloading items to the vehicle, whichever is later.
8. APPLICATION OF ACCESSORIAL CHARGES
8.1 In addition to the base rate and additional services requested for any booking and unless otherwise agreed in writing, the following accessorial charges shall apply and shall be reflected on the amended booking details and receipt shall the customer requested for one.
8.2 Staircase Carry Charges
8.2.1 There will be an additional fee from $20 per level per item for the movers to carry anything up or down the staircase. Staircase carry may be rejected if the item is deemed too heavy to lift up via staircase. The charges for staircase carry may be increased if the item is a heavy object or requires more manpower to carry up.
8.3 Lift Padding Charges
8.3.1 There would be an additional $30 charge to install lift padding at any location. Lift padding will not be provided by Weload and has to be provided by the management of the MCST. Weload will not cover any fees in renting or purchasing the lift padding from the MCST. Installation of Lift padding charges will be waived for House Moving service packages.
9 CANCELLATIONS, RESCHEDULING AND REFUNDS
9.1 All cancellations & rescheduling should be done 24 hours prior to your move or delivery. No refunds will be given if canceled after the 24 hour period.
9.2 Rescheduling is only permitted once per transaction. No refunds will be given if the order is rescheduled and subsequently canceled.
10. DAMAGES AND CLAIMS
10.1 Weload shall only be liable for damage to items that are "Dropped" by the Workers during the use of service. Weload shall reserve the right to determine the eligibility for items that are "dropped".
10.1.1 Weload is not liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the service with the exception of items that are 'Dropped' by the workers. This limitation does not exclude any liability for negligence by Weload or death or personal injury arising out of such negligence.
10.2 Weload is not liable for any damages against compressed wood or items of a similar make.
10.3 Time limit to file a claim is 24 hours after the delivery has been completed failing which, Weload shall have no liability whatsoever.
10.4 Claims are limited to one claim per delivery booking, settlement of which shall be full and final settlement for all loss or damage in connection therewith.
10.5 Damage claims must be made in writing via e-mail, accompanied by the delivery booking ID, Customer Contact Information, and all supporting documents requested by weload and submitted to the following email address: firstname.lastname@example.org .
10.6 Compensation shall be limited based on the estimation of the weight of the delivery item limited to $1.00 Singapore Dollar per 1 Kilogram or cost of the delivery booking, whichever is lower.
10.7 In the case of damage to the delivery item, the amount of compensation by Weload shall be based on Weload’s assessment of the extent of the damage to the delivery item provided that the amount of compensation shall not exceed Weload's compensation limits.
10.8 User agrees that weload's liability in respect of the delivery rendered is strictly limited to direct loss only. All other types of loss or damage are excluded (including but not limited to loss of profits, income, interest, future business, or loss of revenue resulting from loss of use), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to Weload's attention before or after acceptance of the delivery request. The user shall insure at its own costs against any risks in respect of the delivery.
11. LOSS OF GOODS
11.1 Weload Logistics Pte Ltd is not responsible for any missing items after our movers have left your premises. You are responsible to inspect and ensure that all of your belongings are accounted for prior to the mover’s departure from the premise.
12. LIMITATION OF LIABILITY
12.1 Weload assumes no responsibility for insuring or otherwise providing for clearance of vehicle through or inspection by premise’s management. Weload is not responsible for the application of an entry permit into the pickup or delivery premise if the management rules and regulations require an entry pass or permit to be applied beforehand. Weload or party in possession shall not be liable for losses, damages, deterioration of goods, or delay in delivery due to the process for management clearance or inspection.
13.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
13.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
13.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
14.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
15. CORPORATE PORTAL
15.1 Registration - All corporate partners will have to register their entity in our backend for the usage of the corporate portal.
15.2 Wecredit – The value of 1 Wecredit is equivalent to $1 SGD.
15.3 Prepayment - Weload will only accept pre-payments for topping-up of wecredits. (You are required to top-up your wecredits before you can place a booking with us)
15.4 Wecredit Top up Payment Method - We accept payments by Debit/Credit card or Paynow
15.5 Staircase Charges - When a staircase charge is added for a certain order, you will receive an email notification. Alternatively, you will also be able to view this change in your “Wecredit History” tab on your portal or in the “Order Details” tab of that order.
15.6 Corporate Discounts - You are eligible for an 8% corporate discount with every $100 top-up. Upon topping up of wecredit, discounts will automatically be added to your Wecredit balance. (E.g., You will receive 108 Wecredits, in your wecredit balance if you top up $100.)
** Note that staircase charges are not eligible or entitled to any sort of discount as the entire value of the charge is given directly to our hardworking loaders on the road.
** The staircase charges are calculated together with the additional discount top-up that is given to the corporates (E.g., a $20 charge will amount up to $21.60 with the 8% additional top-up)
15.7 Cancellation of Booking – Bookings that are cancelled from the corporate portal will have their Wecredits debited back into the Wecredit balance.
15.8 Encashment of Wecredits – You may request a refund of Wecredits from us anytime with no additional charges or admin fees involved.
** However, please note that refunds of Wecredits shall be given based on the Wecredit balance in your account without any eligible discounts applied. (E.g., Wecredit Balance: 216 wecredits – We will only process a refund of 200 Wecredits equivalents to $200 SGD after deducting the 8% extra credit that was given to you whilst topping up)
15.8.1 Encashment Refunds will be processed within 3 working days.
15. 9 Partial Refunds & Extra Charges - For complete transparency of partial refunds/extra charges such as extra items for delivery, disposal, or manpower, we will inform you of the partial refund/extra charge amount and we will refund or deduct the amount from your wecredit balance accordingly. You will receive a notification via email for the partial refund/extra charge with all the necessary information. You will also be able to view this change in your “Wecredit History” tab on your portal or in the “Order Details” tab of that order.
16. EMPLOYEES & NON-SOLICITATION
16.1 A Party shall not, without the prior written consent of the other Party, at any time from the Commencement Date to the expiry of twelve (12) months after termination of this Agreement, solicit or entice away from that Party or employ or attempt to employ any person who is, or has been, engaged as an employee, consultant or subcontractor of that Party in relation to the Business.
17. ENTIRE AGREEMENT
17.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.
17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking, or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
18.1 We have the right to revise and amend these Terms and Conditions from time to time.
18.2 You will be subject to the Policies and Terms and Conditions in force at the time that you book a service with us unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we provide you with the Booking Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions unless you notify us to the contrary within seven working days of receipt by you of the services rendered).
19. LAW AND JURISDICTION
19.1 Contracts for the purchase of services through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.